Shipping policy

Last updated: October 16, 2026

Thank you for shopping with Front Step Forge. This policy explains how we ship your order, what it costs, and what to expect after you buy.

MADE TO ORDER & PROCESSING TIME

Most of our items are handmade to order. Please allow a minimum of 2 weeks for your order to be made and prepared for shipping. Larger orders or custom work may take longer, and we'll let you know if that's the case.

If you need your order by a specific date, please contact us before ordering and we'll let you know whether we can meet it.

SHIPPING METHODS & DELIVERY TIMES

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. That is after the processing time above, not from the date you place your order. Delivery times may be affected by carrier delays, weather, or other events outside our control.

LOCAL PICKUP

You're welcome to pick up your order in person from our shop. Pickup is by appointment only. Please contact us to book a time once you've placed your order.

SHIPPING COSTS

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

ORDER TRACKING

Once your order ships, we'll email you a confirmation with a tracking number and link, if your shipping method supports it. Please note that tracking information may take some time to update after you receive it.

SHIPPING DESTINATIONS

We currently ship to Albania, Andorra, Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Cambodia, Canada, Central African Republic, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Nepal, Netherlands, New Zealand, North Macedonia, Norway, Philippines, Poland, Portugal, Romania, Réunion, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Arab Emirates, United Kingdom, United States, Vatican City, Vietnam, and Åland Islands.

International orders may be subject to customs duties, import taxes, fees, and customs delays, as described below. Any applicable charges collected at checkout will be shown before you complete your purchase.

CANADA: CUSTOMS, TAXES AND OTHER FEES

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

UNITED KINGDOM: CUSTOMS, TAXES AND OTHER FEES

For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout, and they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer's responsibility unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

EUROPEAN UNION: CUSTOMS, TAXES AND OTHER FEES

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order.

If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.

Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

ADDRESS ACCURACY

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

LOST, DAMAGED, OR DELAYED PACKAGES

If your order is lost, damaged, or delayed in transit, contact us and we will help you work with the carrier.

ORDER CHANGES & CANCELLATIONS

Need to change or cancel your order? Contact us as soon as possible. Because most items are made to order, we may not be able to make changes or cancel once work on your order has started. Once your order has shipped, we're unable to modify it. Refunds for cancelled orders will be processed promptly to the original payment method where possible.

QUESTIONS?